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Auto Transporters FAQ

How far in advance should I schedule my vehicle pickup?

The more notice our auto transport carriers have the better. Trucks pick up and deliver vehicles all over the country. With advance notice, we can better schedule you vehicles pickup. If you are leaving the area, you must plan enough time in advance for us to pick-up the vehicle before you go. If, for some reason, this cannot be done, you must have an alternate party (friend, relative, neighbor) who will be able to release the vehicle on to the truck for you. They will have to sign for you as well.

How long will it take to pickup and deliver my vehicle?

A coast-to-coast trip usually takes 10 to 14 days. Shorter trips can take from 3 to 10 days, depending on the distance. Traffic, weather, and truck breakdowns are other factors that can delay a trip.

Can I ship personal items in my vehicle?

We prefer that you do not place any personal items in your vehicle. We are not responsible for your personal items or the damage they may cause to your vehicle.

If I cannot be reached at delivery time, what happens to my vehicle?

We will make every effort to contact you 24 hours prior to delivery time. If you are not available for delivery, we will keep your vehicle on the truck to deliver at a later date or we will leave it at a local storage lot. Both options will cost you more. Let us know ASAP if you will not be around for delivery.

How do I pay for services?

A deposit or prepayment must be received in our office, before your vehicle is scheduled for transport. In addition to this we must receive a signed Shipping Order Form and Terms & Conditions Form, before your vehicle is scheduled for transport. All payments can be in the form of Credit Card, Money Order, Cashier's Check, or Cash. The balance is due to the driver in the form of cash or certified check. Our trucks are not able to handle credit card payments.

Will you pick up and deliver my vehicle door to door?

We will make every effort to give you door-to-door service. But, due to the size of the vehicles we use, 9-10 car haulers, we may not be able to get to your door. Also, some towns and cities will not allow a truck this size to travel on their streets. If we cannot get to your door, we ask that you help us by meeting our truck at a convenient location such as a parking lot close to your doorway.

What if my vehicle does not run?

We will add additional charges to cover an inoperable vehicle in our quote if you inform us up front of the vehicle's condition. We will add $200 plus loading and unloading charges to your auto transport instant quote if we are not informed of the vehicle's true condition.

If I cancel my order will I receive a refund?

If we assign your vehicle for pick up and you cancel your order, you will owe $125. This will pay for fuel and the time our trucks used in heading to your location.

Is my car insured?

Your vehicle is insured for the Blue Book value the entire time it is on the truck. Occurrences not covered are clearly listed on your Shipping Order and on the Bill of Lading upon which your car is shipped. A condition report is done on pick-up. The person turning the car over and the truck driver both sign this report and a copy is given to the party delivering the car. This same report is presented upon delivery of the vehicle. You should compare the condition of the car to the report thoroughly at that time. If, for some reason, you feel that some damage has occurred, you must note it on the report before you sign it and before the driver leaves. Any claims made after this time will not be honored.

We have attempted to answer some of the questions people most often ask. If there is something that we missed please feel free to give us a call and one of our professional representatives will be happy to assist you. Thank you for your time and interest.